Universal Design as a process, instrument and measure in the development of new software

The Norwegian Federation for the Disabled (NHF) has carried out a large CRM-project. Universal Design is an important principle for NHF, and as a result of the project a guide has been written.

Story by: Morten Tollefsen - 21.01.2011

Universal Design is a wide-ranging concept, especially when it is used as intended: "user-friendly for all". UD is not a "product" or something which can be validated using a machine when the develpment project is complete. UD is a tool, something which must be part of the whole process, and at the end should be part of the goal.

• Universal Design as a process, instrument and measure in the development of new software

The Norwegian Federation for the Disabled has taken the initiative to write a paper / guide to summarize the experiences in a large development project, and IT Funk has supported the project

NHF has created a customer management system built on Microsoft Dynamics CRM. The guide is however just as relevant for other projects and covers the various phases in a development project from concept to operation. In the conclusion the experiences are summarized as a checklist.

Please contact me if you have any questions about the paper.

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